Unlink a domain name linked to the Mail Service

This guide explains how to remove additional designations from an existing Mail Service (anything that comes after the @ in your email address), by detaching its linked domain names.

Once removed, the domain name is available again to order a new Mail Service or to be attached to another existing Mail Service.

Also note that you can rename your product in the Infomaniak Manager, but changing the name of a Mail Service has absolutely no impact on its email. You must act on the domain name.

Prerequisites

• have dissociated the synonym domain name from the main domain name if there was an association before
• have set the domain name to be unlinked as a secondary domain (instead of a main domain) — this inversion can be done by following this guide (click here) from the chapter named "a" from point 3

Remove the linked domain

To unlink a domain name from your Mail Service:

1. log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
2. click on the icon in the top right corner of the interface (or navigate through the left side menu, for example)
3. choose Mail Service (universe Collaborative Tools)
4. click on the name of the relevant object in the displayed table
5. click on Domain Management in the left side menu
   
   
6. click on Domains linked to the service in the left side menu
7. click on the ⋮ icon to the right of the domain name to unlink
8. click on Unlink the domain (read the prerequisites above if the option is not available)
   
   
9. confirm the detachment