Create or delete an e-mail address

This guide explains how to create an email address using the Infomaniak Mail Service, our efficient and secure solution for hosting your email addresses.

Prerequisites

• Have an Infomaniak Mail Service in your Infomaniak Manager
• Have available or order a quota of free addresses:
  • Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
  • Click on the icon in the top right corner of the interface (or navigate using the left side menu, for example)
  • Choose Mail Service (under Collaborative Tools)
  • Click on the name of the relevant object in the displayed table
  • Click on the shopping cart icon in the top right corner:
    

Create an Email Address

If you haven't added an email address to your Mail Service and/or haven't used all the available email addresses yet:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
2. Click on the icon in the top right corner of the interface (or navigate using the left side menu, for example)
3. Choose Mail Service (under Collaborative Tools)
4. Click on the name of the relevant object in the displayed table
5. Click on the blue button Create an Email Address in the top right:
   

An assistant will guide you step by step through the creation of your email address:

1. Enter the desired email address (only what comes before the "@" symbol, e.g., your first name - the domain name is already specified, and any aliases are visible when hovering over )
2. Click the Continue button
3. Depending on the intended use, choose the user for whom the email address is created...

... for yourself

In this case, the assistant will ask you to choose a secure password.

Then the email address is created, automatically added to your Infomaniak Mail (accessible via the icon in the top right of the screen), and immediately available to use in any email software/application.

... for one or more users

In this case, the assistant offers you to continue (blue button bottom right) or continue without an invitation (blue link below - the following steps will be the same as above but without automatic addition to your Webmail).

If you click the blue Continue button, you need to specify the user for whom the email address is intended:

1. Specify the name of the existing user in your organization or an email address of an external user
2. You can repeat the operation to add multiple users, which will be displayed in a table
   1. If you add only one external user, you must choose how they will log in to use the email, which will determine whether the password is displayed or not (step 5 below):
      
3. If necessary, specify user permissions (automatically taken from the global configuration), including the permission to change the password later:
   
4. Click Continue
5. Depending on the choice 2.1 above, a securely automatically generated password may appear
6. The users mentioned in steps 1+2 above receive an email informing them of the creation of the email address and inviting them to log in with Infomaniak

You can modify user permissions at any time from your Mail Service.

Example of Creating for Only One Other User

Your goal is to create the address "camille@domain.xyz" for one of your friends:

1. Start the address creation wizard on the "domain.xyz" Mail Service
2. Enter the term "camille"
3. Choose to create the email address for someone else
4. Enter your friend Camille's personal email address to invite them to use the address
5. Under Advanced Options, choose to use the email address you just created as the login username in the future (left option)
6. No password is requested or displayed
7. Camille receives an email at their personal address informing them of the operation and inviting them to click
8. They follow the account creation wizard and must enter a name, first name, and personal phone number
9. To complete the creation of their user account, they must choose a password (which will allow them to log into this user account and, if necessary, link the email address to other applications or Webmail accounts)
10. Once logged in, they arrive at Mail Infomaniak and can use the email address camille@domain.xyz, which is automatically linked to this Webmail

Additional Actions

From the Create an Email Address button, there are two additional actions:

1. Create a generic email address type: no-reply (for sending confirmations, validations, invoices, etc.) and catchall (allows receiving all messages for which there is no specific address on your domain)
2. Create multiple email addresses: allows creating multiple email addresses at once using a CSV file

To delete an email address

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
2. Click on the icon in the top right corner of the interface (or navigate using the left side menu, for example)
3. Choose Mail Service (under Collaborative Tools)
4. Click on the name of the relevant object in the displayed table
5. Click on the action menu ⋮ on the right of the relevant email address
   
6. Select Delete Email Address, enter your Infomaniak account login password, check the box, and then click the Delete Email Address button

You can also delete email addresses in bulk:

1. Click on the column header checkbox
2. Select Delete in the bottom right of the screen: