Create or delete an e-mail address

This guide explains how to create an email address from the Infomaniak Mail Service, the efficient and secure solution for hosting your email addresses.

Preliminary Information

• To create multiple email addresses in bulk, refer to this guide.
• To create "virtual" addresses used for forwarding, refer to this guide.
• Refer to this guide if you need more information about invitations to use a new address (point b below) or an existing address.

Create an Email Address

Prerequisites

• Have a Mail Service on your Infomaniak Manager.
• Have available address quotas or order if necessary:
  1. Click here to access the management of your product on the Infomaniak Manager (need help?).
  2. Click directly on the name assigned to the relevant product.
  3. Click on the cart icon at the top:
     

To add the email address of your choice:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on the blue Create an email address button at the top right:
   
4. Enter the desired email address (only what comes before the at sign, e.g., your first name — the domain name is already specified, and any aliases are visible by hovering over the info icon ⓘ).
5. Click the Continue button.

Then…

… depending on the intended use, select the relevant user for the address creation...

a. ... yourself (simple and quick)

In this case, the assistant will prompt you to choose a secure password.

Then the email address is:

1. created,
2. automatically added to Mail Infomaniak (accessible via the ‍ icon at the top right of the interface) for the currently logged-in user,
3. and immediately available to function in any email client/app.

Note that any subsequent password change will disconnect the address everywhere (+ prompt to enter the new password) except on the original Mail Infomaniak, i.e., the account used to create the address on the Mail Service (point 2 above).

b. ... one or more other users

In this case, click on the displayed text field and… 

• … select one or more existing users within the same Organization, including yourself if desired:
  
  • If necessary, specify user permissions (automatically retrieved from the global settings), including the ability to change the password later:
    
  • You can modify user permissions at any time from your Mail Service.
  • You'll need to select a signature template and click Continue.
  • Done, a randomly generated password will appear on your screen.

• … or select the email address you are creating (but later, it must be checked somehow to access the invitation)
• … or enter the email address the user already has (e.g., personal use):
  
  • In these two cases, choose, under Advanced Options, how the user will connect to their new user account:
    • either with a username exactly matching the created email address
    • or with a username of their choice (e.g., a personal email address)
  • If necessary, specify user permissions (automatically retrieved from the global settings), including the ability to change the password later:
    
  • You can modify user permissions at any time from your Mail Service.
  • You'll need to select a signature template and click Continue.
  • Done, a randomly generated password will appear on your screen, unless you invited a user at their personal address, requiring them to log in with the created address.

c. … “I DON'T KNOW”

The steps will be exactly the same as point a. above except for point 2 (no automatic addition to Mail Infomaniak).

Additional Actions (button ‍)

Click on the chevron ‍ to the right of the Create an email address button to access additional actions:

 

1. Create a generic email address of type:
   1. no-reply (for sending automated notifications)
   2. postmaster (for receiving errors, administrative notices, etc.)
   3. admin (generic administrative address)
   4. support
   5. webmaster
2. Create an alias (forwarding) for the address, useful for example for aliases of users, group emails, etc.
3. Import email addresses in bulk (CSV).
4. Delete an email address.