Understanding the different Infomaniak identifiers

This guide details the different identifiers that you will have to use with Infomaniak, and what happens if one of the passwords is changed.

Preamble

As with many other online services, you identified yourself with Infomaniak when registering with a personal email address.
This personal email address serves as a login identifier when you want to connect to Infomaniak services.
This login ID has its password (which you chose when creating your Infomaniak user account - your personal email address, read above).

There's no connection between...

... this couple ID / password described in the 1/2/3 above...
... and the email addresses you created or subsequently obtained from Infomaniak.

Only one report could exist if the spelling is the same (e.g. you signed up with the email address toto@abc.xyz and you also manage the email address toto@abc.xyz but even in this case, the password will very likely be different, once for the login identifier toto@abc.xyz and once for the email address toto@abc.xyz.

When should we specify...

...the connection identifier?

Let it be for sure. mail.infomaniak.com or the Infomaniak Mail app, it is essential to connect with...
- ... the identifier of your Infomaniak user account...
- ...and his password.
⚠This will NOT work by directly indicating an email address and its password (if no user account exists with the same spelling and password).

This is why it is advisable to register with Infomaniak with its personal address such as that offered by your Internet service provider (Orange, Sunrise, Free, etc.) or that of provider like Yahoo etc.

...the e-mail address?

In an email software/client (such as Microsoft Outlook, Apple Mail, etc.) you need to enter...
- ...the email address you would like to consult...
- ...and its password.
⚠This will NOT work by indicating the password you use to log in to the Infomaniak interface because this password is very likely different!

So if connecting to a page like mail.infomaniak.com works with toto@abc.xyz (and the password you have just changed, e.g.) it does not in any way mean that viewing the address toto@abc.xyz on your regular mail client/software must only work because you enter toto@abc.xyz and the password that you have just changed and that works to access the tools on the Web...

Solve a connection problem

It is not necessary to contact Infomaniak Support (which does not have any of your passwords) if...

... you do not manage to connect to interfaces such as mail.infomaniak.com or manager.infomaniak.com for a wrong password question...
1. The only solution is reset the login password.
... you can't connect your email address to your email software/client (such as Microsoft Outlook, Apple Mail, etc.) for an incorrect password question:
1. Test the couple e-mail address / password to check if an error is mentioned.
2. Reset the password of the email address where applicable.

To be retained

In summary, you have:

1 login (in the form of an email address) and 1 password to access...
- ... in the Mail https://mail.infomaniak.com
- ...to the Manager https://manager.infomaniak.com
1 password for each email address hosted by Infomaniak

These two informations may or may not be the same depending on your choice. And if you change one, it will not necessarily change the other unless it has been unified (this will be specified to you - read below).

In which case are passwords unified?

Suppose that within the Mail Service you own in your Infomaniak account, you create an email address named julie@entreprise-familiale.xyz (password 123-Abc).

If then a Infomaniak account...

... is created with the same title (julie@entreprise-familiale.xyz - password whatever)...
... is the only account to consult the email address julie@entreprise-familiale.xyz via mail.infomaniak.com
... has sufficient permissions to change the password of the email address...

... then the unification of the password will be proposed when you will proceed to change the password of the email address from the Infomaniak account in question.

What about the other IDs?

Acquiring other Infomaniak products involves obtaining other identifiers such as those for connections FTP, MySQL, SSH, WebDAV, etc. but they are entirely independent of the 2 types of identifiers described above.

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