Understand the different Infomaniak credentials

This guide details the different identifiers you will use with Infomaniak and what happens if one of the passwords is changed.

Preface

1. As is the case with many other online services, you registered with Infomaniak using a personal email address
2. This serves as your login identifier when you want to access Infomaniak services
3. This identifier has its own password (which you chose when creating your Infomaniak user account - your personal email address, see above)

There is no relation between this identifier/password pair described in points 1/2/3 above and the email addresses you have created or obtained subsequently with Infomaniak.

The only possible relation might be if the spelling is the same (e.g., you registered with the email address toto@abc.xyz and you also manage the email address toto@abc.xyz with Infomaniak) but even then, the password will likely be different, once for the login identifier toto@abc.xyz and once for the email address toto@abc.xyz.

When to specify…

… the login identifier?

• Whether on mail.infomaniak.com or the Infomaniak Mail app, it is essential to log in with:
  • your Infomaniak user account identifier
  • and its password
• ⚠️ This will NOT work by directly specifying an email address and its password (if no user account exists with the same spelling and password)

… the email address?

• In an email software/client (such as Microsoft Outlook, Apple Mail, etc.) you need to enter:
  • the email address you wish to check
  • and its password
• ⚠️ This will NOT work by entering the password you use to log in to the Infomaniak interface because this password is likely different!

Resolving a Login Issue

There is no need to contact Infomaniak Support (which does not have any of your passwords) if:

1. You cannot log in to interfaces such as mail.infomaniak.com or manager.infomaniak.com due to an incorrect password…
   1. The only solution is to reset the login password
2. You cannot connect your email address to your email software/client (such as Microsoft Outlook, Apple Mail, etc.) due to an incorrect password…
   1. Test the “email address / password” pair to see if an error is mentioned
   2. Reset the email address password if necessary

In Summary

In summary, you have:

• 1 identifier (in the form of an email address) and 1 password to access:
  • Mail https://mail.infomaniak.com/
  • Manager https://manager.infomaniak.com/
• 1 password for each email address hosted with Infomaniak

These two pieces of information may be the same or different depending on your choice. And if you change one, it will not necessarily change the other unless it has been unified (this will be specified - see below).

When are passwords unified?

Suppose within the Mail Service you have in your Infomaniak account, you create an email address named julie@entreprise-familiale.xyz (password 123-Abc).

If then an Infomaniak account

• is created with this same title (julie@entreprise-familiale.xyz - password doesn’t matter)
• is the only account to check the email address julie@entreprise-familiale.xyz via mail.infomaniak.com
• has sufficient permissions to change the email address password

then the password unification will be offered when you proceed to change the email address password from the relevant Infomaniak account.

And the other identifiers?

Acquiring other Infomaniak products involves getting other identifiers such as those for FTP, MySQL, SSH, WebDav, etc., but they are completely independent of the 2 types of identifiers described above.