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Troubleshoot Site Creator / Domains issue
This guide explains how to resolve an issue with linking Site Creator / Domain Name(s) if you are unable to connect Site Creator to a domain.
Resolving an Issue with the Domain Name
Here are the situations and solutions if you are unable to perform the desired operation with Site Creator:
| Domain Name Concerned | Solutions |
|---|---|
| External to Infomaniak | Order a corresponding DNS zone or transfer the domain to Infomaniak |
| Already linked to a hosting / site, or already defined as a synonym domain | Remove the existing site / Dissociate the domain |
| Already linked to a site with a dedicated IP | Uninstall the dedicated IP |
| Already linked to a self-signed, DV, or EV SSL certificate | Uninstall the certificate |
| No technical rights on the linked hosting | Modify permissions |
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