Knowledge base
1000 FAQs, 500 tutorials and explanatory videos. Here, there are only solutions!
Solve a Site Creator / Domains issue
This guide explains how to resolve a connection issue Site Creator / Domain(s) if you are unable to connect Site Creator to a domain.
Solving an issue with the domain name
Here are the situations and solutions if you are unable to perform the desired operation with Site Creator:
| Domain name involved | Solutions |
|---|---|
| External to Infomaniak | Order a DNS zone corresponding or transfer the domain to Infomaniak |
| Already attached to a hosting / site, or already defined as an alias domain | Remove the existing site / Unlink the domain |
| Already linked to a site with a dedicated IP | Uninstall the dedicated IP |
| Already linked to a SSL certificate self-signed, DV or EV | Uninstall the certificate |
| No technical rights on the related hosting | Change the permissions |
Link to this FAQ: