Enable two-step verification (2FA)

This guide explains how to enable two-step verification, also known as two-factor authentication (2FA) or multi-factor authentication, to secure your connection to your Manager Infomaniak.

Preamble

• This two-step verification protects your account and personal data with your chosen password and a second method of identity verification, such as a code obtained on your mobile device.
• If a malicious person were to crack or steal your password, they would still need a validation code that only the legitimate user can obtain on their mobile device.
• Refer to this other guide if you are an administrator of an Organization and wish to enforce 2FA on all users who have not yet activated it.

Enable two-step verification

To increase the security level of your Infomaniak account:

1. Click here to access the management of two-step verification on the Infomaniak Manager.
2. Display and choose the authentication method from:
   1. The app kAuth for iOS / Android devices to simply tap a push notification YES / NO to authorize or deny the connection
   2. Any OTP application to obtain a unique connection code at a given time
   3. YubiKey (from Yubico)
   4. SMS reception (only for countries CH / FR / BE / DE) to obtain a unique connection code at a given time

Follow the on-screen instructions to complete the procedure.

Keep the backup codes safe.

Be mindful of existing synchronizations

Once strong authentication is activated, to access certain tools (such as synchronization tools) it is necessary to create application passwords.

There is no need to call Infomaniak as they do not have any of your codes & passwords in their possession. For any help request regarding 2FA, refer to this other guide.

Authenticate on every browser opening

To request not to save cookies when closing browser windows, and thus request authentication each time you access the Infomaniak Manager when you restart the browser…

... on Chrome

Specify in Google Chrome settings (chrome://settings/content/siteData to paste into the address bar or refer to the official documentation) the address [*.]infomaniak.com: