Change the domain name of a Mail Service

This guide explains how to replace the main domain name associated with a Service Mail in case you want to, for example, change the spelling of everything that comes after the at sign @ in your email address (= the domain name).

Introduction

• You can also follow this procedure if the goal is to have completely new email addresses while keeping the history of your emails on Mail (since the email address will continue to exist, for example info@premier-domaine.xyz will become info@new-domain.xyz without altering its content).
• Indeed, it is not possible to simply change the spelling of the relevant domain name; it is therefore necessary to replace the current domain name associated with your email addresses with another domain name.
• To simply add an additional domain name, refer to this other guide.
• To modify the part of your email address that comes before the at sign @, refer to this other guide.
• Note also that you can rename your product (example) on the Infomaniak Manager but changing the name of a Service Mail has strictly no impact on its addresses; you need to act on the domain name.

Change the domain name of the Service Mail

Prerequisites

• Own the new domain name (if necessary, create it in advance).
• Familiarize yourself with the instructions in this other guide by applying the instructions corresponding to your situation (this is to ensure that the domain name works when it is attached to your Service Mail).

Once the new domain name is ready to replace the old one, you need to add it to the Service Mail and then perform a swap:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on Domain Management in the left sidebar
   
4. Click on Domains linked to the service in the left sidebar.
5. Click the blue button Add a linked domain:
   

6. It is possible to:

   1. Search for an existing domain within the organization you are logged into; this will link and automatically update the DNS zone of the added domain.
   2. Add a domain name or subdomain to manually specify the domain name or subdomain to use (ideal if the domain name is hosted elsewhere).
   3. Purchase a new domain name (read the prerequisites above).

   

a: The domain exists at the Organization level

1. Click on the proposed domain name:
   
2. Click on the blue button Link this domain:
   
3. Click on the ⋮ icon to the right of the new domain name added.
4. Click on Set as primary domain (you must have dissociated the synonym domain from the primary domain if there was an association previously):
   
5. Confirm the reversal and wait for the operation to complete.
6. Click on the ⋮ icon to the right of the old domain name.
7. Click on Unlink domain:
   
8. Confirm the detachment.

It is done, the Mail Service now responds to a new domain name.

b: The domain exists but elsewhere

1. Enter the domain name that will replace the current one.
2. Enable DNS record updates (if the domain name situation allows it, the DNS zone of the domain name will be automatically updated).
3. If the above point 2 is active, then enable the replacement of any existing entries.
4. Enable domain name reversal (to avoid additional steps as in point "a" above).
5. Click on the blue button Link this domain:
   
6. Wait for the operation to complete.
7. Click on the ⋮ icon to the right of the old domain name.
8. Click on Unlink domain: