Change domain name-related coordinates

This guide explains how to change the contact information for a domain name i.e. the contact details of the owner/owner/responsible.

Preamble

• The particularity of domain names is that they all have an owner whose contact details are specific to the domain itself, independent of the user account who manages the product from the host or registry.
• These domain name coordinates are called WHOIS coordinates and indicate details such as first name, last name, mailing address, email address, etc.
• They don't have no link to the contact details of the Infomaniak user account.
• They are available online through WHOIS services (whois.infomaniak.com or whois.nic.swiss e.g.) and additional private coordinates are sometimes available upstream.
• This information outside of WHOIS public are never visible and/or communicated by Infomaniak Without prior authentication!
• They will always be valid in the event of a dispute over the ownership of a domain name, it is therefore important to keep this information up to date. even if you activate Domain Privacy to hide this information.
• Any changes to WHOIS coordinates should be validated by the current contact. The latter will receive an email with a validation link valid for two days to validate the changes. The change will not be made if all actions are not completed fully and before the deadline!
• Depending on the extension of the area concerned, these transactions may involve costs.

Manage information WHOIS

To access your domain names:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Click on WHOIS Information in the left side menu:
   

Then, several possibilities are available to you under Owner of the domain:

• Click on the button Edit to edit the language (of certain mails) as well as postal and telephone contact details without delay.
  
• Click on the button Change owner to amend other elements but with the need to obtain the agreement of both parties before application:
  
  • Choose another already existing contact sheet (this may be the case if you have other domain names)...
  • ... or click on the button Add in order to create a brand new contact form.

You can also do it on several areas at a time : a contact form can be linked to several domains; the modification of a form will therefore automatically affect all domains with the same contact WHOIS.