This guide explains how to restart the domain transfer to Infomaniak in case of failure.

Manually restart a domain transfer

When a domain name transfer fails, you receive an email with the possible reason for the issue.

The message also contains a link to restart the transfer request without having to pay the transfer fees again.

In case of issue:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Follow the instructions displayed in red at the top of the page.