Restart the transfer of a domain

This guide explains how to retry the transfer of a domain name to Infomaniak in case of failure.

Manually Retry Domain Transfer

When a domain name transfer fails, you will receive an email with the possible reason for the problem.

The message also contains a link to retry the transfer request without paying the transfer fees again.

In case of an issue:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
2. Click on the icon at the top right of the interface (or navigate through the left side menu)
3. Select Domains (in the Web & Domain universe)
4. Click on the name of the relevant object in the displayed table
5. Follow the instructions carefully displayed in red at the top of the page