Restore kDrive to a previous state

This guide explains how to go back in the organization of your files in your kDrive, especially if movements have occurred and you have lost track.

Preamble

• The restore or Rewind allows you to go back to a previous state, like a time machine, and restore the order of your chosen files or your entire kDrive up to 3 months back.
• Files permanently deleted from your kDrive trash and deleted file versions cannot be restored.‍
• The restoration may take several minutes, during which kDrive will be inaccessible for all users, depending on the volume of data to be recovered.
• No action is taken on rights and shares.

Access the kDrive restoration tool

Prerequisites

• To be Administrator or Legal Representative‍ within the Organization.

To open the restoration interface:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on the chevron ‍ to expand the kDrive Management section in the left sidebar.
4. Click on Restore:
   
5. Select what will be affected by the rollback (the entire kDrive or just a part and if applicable, for which user).
6. Choose the date to revert to (maximum 3 months / 90 days).
7. Start the analysis and determine the next steps based on the result.

After the operation, an email is sent and a notification is displayed on the kDrive online.

Analysis report

An administrator viewing a report of a restoration initiated by another administrator will not see everything related to the personal folder of the administrator who initiated the restoration:

In the analysis report view, the data is listed and grouped according to the current location before the rollback.

In case of conflict

At the root of the kDrive of the administrator who performed the operation (or for the user concerned) a folder named "Restauration (date and time)" will be created, containing a subfolder with the conflicting files called "Conflit" and another folder for the files currently existing in the target called “Éléments postérieurs”: