Solve kDrive blockage (antivirus, firewall, etc.)

This guide explains how to solve a problem of access or use of kDrive on Windows and macOS when third-party software can interfere with your sync.

Preamble

• The kDrive application can sometimes encounter problems of interaction with Windows or macOS firewalls as well as with software solutions of antivirus or cleaning.
• This can lead to the impossibility of synchronizing files correctly or using kDrive.
• In the event of a problem, it is therefore necessary to achieve allow kDrive within these applications and list blank (or whitelist) at least two essential components:
  1. kDrive.exe‍
  2. kDrive_client.exe‍

Allow kDrive to...

... macOS

1. Open System Preferences
2. Click on Security or Security and confidentiality
3. Select Firewall
4. Click on the lock icon in the preferences pane and enter an administrator name and password
5. Click on the button Firewall Options
6. Click on Add an application (+)
7. Select Applications (read the preamble) for which to allow incoming connection privileges
8. Click on Add
9. Click on Okay.

... Windows 10

1. Open the Start menu
2. Click on Parameters
3. In the search field Find Parameterenter Firewall
4. Click on Windows firewall
5. On the left click on Allow an application or feature via Windows firewall
6. Now the windows Authorized application will appear
7. Click on the button Edit Settings
8. Check the boxes next to the applications you want to allow via the Windows firewall (read the preamble)
9. Do not forget to check also the boxes under the type of networks which will enable this communication (private or public)
10. Click on Okay. to save your new settings

... Windows Defender

1. Open Windows Defender from the reporting area
2. Select Protection against viruses and threats
3. Open protection against viruses and threats
4. Scroll down and select Add or remove exclusions in the section Exclusions
5. Click on Add Exclusion
6. Add Files (read the preamble)
7. Confirm selection

... Avast

1. Open user interface Avast from the notification area
2. Open Parameters
3. Choose General
4. Open Exclusions
5. Click on File Paths then on Browse
6. Add Files (read the preamble)
7. Confirm changes and activate protection in real time

... AVG

1. Be aware of this other guide by selecting the files (read the preamble) in step 5 to exclude kDrive

... Avira

1. Right-click on the Avira icon in the notification area and disable protection in real time
2. Develop Avira from the reporting area
3. Click on Supplements
4. Select Configuration in the context menu
5. Open protection of the PC then Scan
6. Select Exceptions then Add
7. Add Files (read the preamble)
8. Return to protection of the PC and expand real-time protection
9. Click on Exceptions then on Add
10. Add Files (read the preamble)
11. Confirm changes and activate protection in real time

... Bitdefender

1. Be aware of this other guide by selecting the files (read the preamble) in step 5 to exclude kDrive

CCleaner

1. In CCleaner, click on the icon Options
2. Click on the button Exclude
3. Click on Add
4. Add Files (read the preamble)

... CleanMyMac

1. Click on See details in the module analysis summary screen
2. Review the items displayed in the detailed results screen
3. Click on the items to hide by holding the Ctrl key down
4. From the context menu, select Add to the exclusion list
5. Add Files (read the preamble)

... ESET

1. Open ESET from the notification area
2. Press F5 to open the Advanced configuration
3. Open Antivirus and antispyware
4. Select Exclusions
5. Click on Add... in the right pane
6. Add Files (read the preamble)
7. Confirm changes and reactivate protection in real time

Kaspersky

To reduce problems with using kDrive files when Kaspersky is installed, you can exclude kdrive.infomaniak.com of the analysis:

In case of persistent problem uncheck the box (3) below:

... Malwarebytes

1. Open Malwarebytes
2. Select Parameters
3. Choose Exclusions from malware
4. Click on Add File to exclude a file
5. Add Files (read the preamble)
6. Confirm selection and run program

McAfee

1. Be aware of this other guide by selecting the files (read the preamble) to exclude kDrive.

... Norton

1. Be aware of this other guide by selecting the files (read the preamble) to exclude kDrive.