Resolve a kDrive blockage (antivirus, firewall, etc.)

This guide explains how to resolve an access or usage issue with kDrive on Windows and macOS when third-party software may interfere with your synchronization.

Antivirus, Firewalls, Cleaners...

The kDrive application may sometimes encounter issues interacting with Windows or macOS firewalls as well as with antivirus or cleaning software solutions. This can lead to the inability to properly synchronize files or use kDrive.

In case of issues, it's necessary to authorize kDrive within these applications and whitelist at least two essential components:

1. kDrive.exe
2. kDrive_client.exe

macOS

1. open System Preferences 
2. click on Security or Security & Privacy
3. select Firewall
4. click the lock icon in the preferences pane and enter an administrator name and password
5. click the Firewall Options button
6. click Add Application (+)
7. select the applications (see above) for which to allow incoming connection privileges
8. click Add
9. click OK

Windows 10

1. open the Start menu
2. click on Settings
3. in the Search settings field, type Firewall
4. click on Windows Defender Firewall
5. on the left, click on Allow an app or feature through Windows Defender Firewall
6. now the Allowed App windows will appear
7. click the Change Settings button 
8. check the boxes next to the applications you want to allow through the Windows Defender Firewall (see above)
9. don't forget to also check the boxes under the Network type that will allow this communication (private or public)
10. click OK to save your new settings

Windows Defender

1. open Windows Defender from the notification area
2. select Virus & threat protection
3. open Virus & threat protection settings
4. scroll down and select Add or remove exclusions in the Exclusions section
5. click on Add an exclusion
6. add the files (see above)
7. confirm the selection

Avast 

1. open the Avast user interface from the notification area
2. open Settings
3. choose General
4. open Exclusions
5. click on File Paths then on Browse
6. add the files (see above)
7. confirm the changes and enable real-time protection

AVG

1. read this guide (click here) selecting the files (see above) in step 5 to exclude kDrive

Avira

1. right-click on the Avira icon in the notification area and turn off real-time protection 
2. expand Avira from the notification area
3. click on Extras 
4. select Configuration from the context menu
5. open PC protection then Scan 
6. select Exceptions then Add 
7. add the files (see above)
8. return to PC protection and expand real-time protection 
9. click on Exceptions then on Add 
10. add the files (see above)
11. confirm the changes and enable real-time protection

Bitdefender

1. read this guide (click here) selecting the files (see above) in step 5 to exclude kDrive

CCleaner

1. in CCleaner, click on the Options icon
2. click on the Exclude button
3. click on Add
4. add the files (see above)

CleanMyMac

1. click on Show Details in the module analysis summary screen
2. review the items displayed in the detailed results screen
3. click on the items to hide while holding down the Ctrl key
4. from the context menu, select Add to Exclusion List
5. add the files (see above)

ESET

1. open ESET from the notification area
2. press F5 to open advanced configuration 
3. open Antivirus and antispyware 
4. select Exclusions 
5. click on Add… in the right pane
6. add the files (see above)
7. confirm the changes and re-enable real-time protection

Kaspersky

To minimize issues related to using kDrive files when Kaspersky is installed, you can exclude kdrive.infomaniak.com from scanning:

If the issue persists, uncheck the box (3) below:

Malwarebytes

1. open Malwarebytes 
2. select Settings 
3. choose Malware Exclusions 
4. click on Add a File to exclude a file
5. add the files (see above)
6. confirm the selection and run the program

McAfee

1. read this guide (click here) selecting the files (see above) to exclude kDrive

Norton

1. read this guide (click here) selecting the files (see above) to exclude kDrive