Transfer a domain name to Infomaniak

This guide explains how to transfer the domain name you own with another provider and bring it to Infomaniak. You remain the obvious owner of your domain name and manage it simply at a lower cost.
 

Prerequisites

• Check that the domain name is indeed transferable according to certain criteria:
  1. domain created or already transferred for at least 60 days
  2. valid email addresses (owner's coordinates, administrator/technical contacts)
  3. unlocked domain
• Make a note of the various records (A / MX / TXT, etc.) contained in your domain if you will retain other services besides those of Infomaniak after the transfer.
• This involves transferring a domain name that you own with a provider other than Infomaniak, so that the future management of this domain is handled by Infomaniak.
  • This is not an internal transfer from one holder to another and the code to obtain is not a code for an internal transfer with your current provider.
• Instead, obtain the authorization code; here are some specific guides to help you if your current Registrar is:
  • Amen
  • EuroDNS
  • Gandi
  • GoDaddy
  • Hostinger
  • Hostpoint
  • Squarespace (ex-Google Domains)
  • IONOS (ex-1and1)
  • Namebay
  • Namecheap
  • OVH
  • o2switch
  • PlanetHoster
  • Scaleway (ex-Online SAS)
  • Skiff
  • Swisscom
  • Swizzonic (ex-Switchplus)
  • Special cases:
    • Domain names .BE
    • Domain names .LU

Transfer the domain to Infomaniak

Once the above prerequisites have been validated:

1. Order the domain name to be transferred to Infomaniak.
2. Enter the authorization code (read the prerequisites above) when prompted during the order process.
3. Please refer to the DNS chapter below and if necessary:
   1. Run a DNS diagnostic to check the Domain <-> Infomaniak Services link.
   2. Run a Mail diagnostic (SPF, DKIM...) to avoid any sending or receiving issues.

Batch transfers of multiple domains

Once the above prerequisites have been validated:

1. Order the domain names all at once via this Infomaniak transfer assistant.
2. Specify the domain names and authorization codes or import a CSV file (format .csv or .xlsx) with the list of domains and their authorization codes (in 2 columns and up to 300 rows).

Transfer duration, administrative delays

The duration of a domain name transfer is influenced by two factors:

1. The conditions of the registry of the extension; for the .FR, Afnic sets a transfer delay of up to 8 days; refer to the specifics of the extensions that concern you from this page (under Frequently Asked Questions by first clicking on the relevant extension).
2. The conditions of the Registrar you wish to leave; the latter has the possibility to oppose the transfer during the transfer period defined by the registry; it can also automatically accept the transfer and speed it up.

Note that a DNS update (read more below) can take up to 24 hours.

DNS Configuration (before, during, after)

• Before the transfer, your domain name is connected to various services (Mail, Web...) thanks to its DNS.
• While the transfer is in progress, you will no longer be able to modify the DNS configuration until the transfer is complete.
• Since it can sometimes be difficult to know when this happens, you can decide in advance what DNS configuration to apply (also possible during bulk transfer):
  

For example:

1. Your domain name domain.xyz has the DNS ns1.monregistrar.com and ns2.monregistrar.com and you will only be working with Infomaniak for all email, web hosting, etc….
   • …then you do not have to do anything except choose our DNS when prompted during the transfer (same if it already has DNS such as ns11.infomaniak.com and ns12.infomaniak.com).
      
2. Your domain name domain.xyz currently has the DNS ns1.monregistrar.com and ns2.monregistrar.com and you are only transferring the domain name while continuing to work with various services other than Infomaniak…
   • …then carefully note the information contained in your current DNS zone (A records, CNAME, etc.) as Infomaniak cannot guarantee that your current DNS zone will persist where it is currently located (check with your current registrar) and choose not to use Infomaniak DNS.
      
3. And if you do not know which DNS your domain name is currently using…
   • …query it via https://infomaniak.com/whois or another WHOIS service.
      
4. If your domain name domain.xyz already has DNS records such as ns11.infomaniak.com and ns12.infomaniak.com before the transfer…
   • …then you do not have to do anything except choose our DNS when prompted during the transfer.

Do you also want to transfer services such as your websites or email addresses? Check out this other guide.