This guide explains how to link an external website (hosted by a turnkey website creation service, for example) to your Infomaniak email.

This will be useful in case, for example, your webmaster has modified the technical information (DNS) of your domain name to direct it towards your external website and this has interrupted your email.

Prerequisites

• Your domain name has the DNS records corresponding to the provider of your external web service (since it is the DNS zone at this provider that you will edit).
• Note the Infomaniak MX mta-gw.infomaniak.ch or sometimes mta-gw.infomaniak.ch. (presence of a final period).
• Note the Infomaniak SPF v=spf1 include:spf.infomaniak.ch -all.
• Note the DKIM Infomaniak.
• Understand that any DNS addition or modification can take up to 48 hours to propagate.

Specific guides

Click on the link corresponding to the web site provider:

• Wix
• Wordpress.com
• Shopify
• Jimdo (guide A | guide B)

Guide for any other web provider

In general, you need to find the place on your web provider's dashboard where you can add the technical information (the 3 indications listed in the prerequisites above) to make the Infomaniak email work while your domain directs all traffic to this web provider:

1. The MX of Infomaniak.
2. SPF is a verification method that ensures an email is genuinely sent by the claimed sender, helping to combat spam and fraudulent emails; it is often added in the form of a TXT record.
3. The presence of a DKIM has become essential for the optimal functioning of your Infomaniak email.