Manage the answering machine (automatic response e-mail in case of absence)

This guide explains how to activate an answering machine (automatic e-mail message "out of office") on an email address managed by Infomaniak. You will be able to inform your correspondents that you are not able to answer them immediately, because you are absent, on holiday, etc.

Preamble

• Automatic response in case of absence can be enabled from the web app Mail Infomaniak (online service) mail.infomaniak.com) and since Manager where all the addresses of a Mail Service are managed.
• You can enable or disable an already registered message, but there cannot be multiple active answering machines on the same email address: the activation of one message disables another if necessary

Enable the answering machine from the Mail Infomaniak Web app

Prerequisites

• Having permission to handle the answering machine: if you had been invited on Web app Mail Infomaniak (online service) mail.infomaniak.com)in order to manage your address, it is possible that the Mail Service Manager will have youwithdrawn this right from its admin account.

To activate the message of absence:

1. Click here to access the web app Mail Infomaniak (online service) mail.infomaniak.com).
2. Click on the icon Parameters ‍ Top right.
3. Check or select the relevant email address from the drop-down menu in the left side menu.
4. Click on Responder:
   
5. Enable the automatic message, if any, or read below.

Enable the answering machine from the Infomaniak Manager

To enable the absence message from the Manager:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Click on the email address concerned in the table that appears.
4. Click on the tab Responder and signatures.
5. Enable the automatic message, if any, or read below.

Writing the message of absence

To manage the message that will have to be automatically sent in response, click on Add:

later:

• A: Enter a name for your answering machine (in order to distinguish it from other messages if you create more than one).
• B: Define whether the automatic response should be repeated on specific days of the week.
• C: Set an end date/time if the message is no longer to be sent beyond a certain period of time.
• D: Set a start date/time if the message is expected in advance for a specific period in the future.
• E: Write your message of absence.
• F: Show advanced settings.
• G: Set a possible other email address that will be used to send your automatic message of absence (the address must be checked in advance).
• H: enter specific email addresses (or @domain.xyz for an entire domain) to prevent them from receiving this message of absence.

then click the blue button at the bottom right for Add the message.

Once added, you can turn it on or off:

You can also edit a message already saved by the icon pencil To the right.

How often is the automatic response sent?

Your reply is not sent only once‍ to people who send you messages.

However, if the same sender sends you a new e-mail 7 days after the previous one and your automatic answering machine is still activated, an automatic response is sent back to remind him that you do not have access to your e-mail.

Be careful if you try on your address it is normal that it does work. than the first time In subsequent tests, the answering machine no longer sends the message when it detects that the message comes from an address that has already sent a message before. You will therefore have to try again from another email address.

You can reset the 7-day counter to zero by clicking on Reset when you post your message:

Go further with the models

Custom templates can be applied as soon as a new email address is created on your Mail Service e.g., or in bulk on all addresses in your domain. Read more