Manage kChat conversations

This guide details the principle of kChat conversations, organized within private and public discussion channels, and direct discussions between users.

Starting a Conversation

To message a user within your organization, click on the + to the right of Direct Messages to select them:

Send your message; if needed, attach files up to 100 MB. You can also use “reactions”.

Mentoring Another User

To tag one of the members of the organization (or an entire work team) via a message, type the at symbol @ to display people or channels to mention. Be aware that depending on the type of channel, mentioning a user will prompt a message allowing you to add them to the discussion; otherwise, they won’t see the mention.

Request a Read Receipt

To allow users to acknowledge receipt of your message and indicate they have read it, enable a read receipt before sending the message on the channel by clicking on the ⦅!⦆ icon and then toggling the button:

Once the message is sent, the result will be as follows:

 

Edit or Delete a Message

To edit a message (which will then include an edited message note), click on the action menu to the right of the message you want to edit. In the same place, you can also delete your message, which will then disappear from the discussion for all users:

Organize Conversations in kChat

The type of sorting for the items you manage on the left side of the screen is very important.

Imagine opening kChat after several days away; unread conversations will appear one after another. After reading them, you may want to find information read among them, so sorting by recent activity (see below for other options) helps locate the latest conversations that concerned you. 

This choice of sorting type is available for all items: discussion channels, categories, direct messages, etc.

Search for a Conversation

Searching for items (word, participant, file) is located at the top of the window:

Once results are found, they appear on the right side of the window.

Discussion Thread

In any channel or private chat with another user, you can start a discussion thread from another message by choosing Reply on the desired message.

A discussion thread will open on your right, allowing each user in the channel to contribute to this specific thread without disrupting other topics in the ongoing channel:

These discussion threads are then centralized to be read and reviewed in the Discussion Threads section of the left sidebar.