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Ticketing: understand the commissions applied to sales
This guide explains how the commissions applied to your sales (as part of the ticketing system Infomaniak).
Free tickets
Infomaniak does not apply any commission on the sale of free tickets.
- If the price of your tickets is CHF 0.- or € 0.-, you will not pay anything on the sale of these tickets.
- Attention: it is the value of the ticket that is authentic and not the method of payment.
- A paid ticket validated with the free payment/invitation method is therefore not considered a free ticket.
- For the creation of a free rate for your guests, take note of this other guide.
Paid tickets
The Infomaniak commissions for paid tickets are composed of 3 parts:
- One fixed commission which remains constant regardless of the price of the ticket or method of payment
- One commission as a percentage of the price of the ticket, applied on any online sale
- The bank charges online transactions that vary according to the method of payment used.
| Online sales | On-the-spot sales | |||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| Total Commission | ||||||||||
| Banking Commission (variable by method of payment) | ||||||||||
| Infomaniak Commission (percentage of ticket price) | Total Commission | |||||||||
| Commission Infomaniak (fixed) | Commission Infomaniak (fixed) | |||||||||
For the full list of commission rates, please read the tariff page on the sales page.
How are commissions paid?
- Infomaniak commissions will be calculated automatically when the monthly count is generated.
- It will be deducted from the monthly sales amount if the balance is sufficient.
- An invoice will be sent to you if the balance is insufficient.
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