Knowledge base
1000 FAQs, 500 tutorials and explanatory videos. Here, there are only solutions!
Ticketing: understand the commissions applied to sales
This guide explains how the commissions applied to your sales work (within the framework of the ticketing system Infomaniak).
Free tickets
Infomaniak applies no commission on the sale of free tickets.
- If the price of your tickets is CHF 0.- or 0.- €, you will not pay anything for the sale of these tickets.
- Attention: it is the value of the ticket that counts, not the payment method.
- A paid ticket validated with the free/invitation payment method is therefore not considered a free ticket.
- For creating a free ticket price for your guests, refer to this other guide.
The paid tickets
The Infomaniak commissions for paid tickets are made up of 3 parts:
- A fixed commission that remains constant regardless of the ticket price or payment method
- A percentage commission on the price of the ticket, applied to all online sales
- The banking fees for online transactions, which vary depending on the payment method used.
| Online sales | On-site sales | |||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| Total commission | ||||||||||
| Banking fees (variable depending on the payment method) | ||||||||||
| Infomaniak Commission (percentage of ticket price) | Total commission | |||||||||
| Infomaniak Commission (fixed) | Infomaniak Commission (fixed) | |||||||||
For the complete list of commission rates, refer to the pricing page on the sales page.
How are commissions paid?
- The Infomaniak commissions will be automatically calculated when the monthly statement is generated.
- It will be deducted from the monthly sales amount if the balance is sufficient.
- An invoice will be sent to you in case the balance is insufficient.
Link to this FAQ: