This guide explains how to import tickets generated by another provider or an external reseller for your event within the framework of the ticketing system Infomaniak.

Prerequisites

• Importing third-party tickets requires that the event is already created in your Infomaniak ticketing system.
• You also need the list of tickets in a CSV format file with the barcode field that will be printed on the ticket.
   

Access import options

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing system related to the event.
3. Click on Ticket Control in the left sidebar.
4. Click on Import distributor in the left sidebar:
   

Import the CSV file

To do this:

1. Click on the FNAC/FranceBillet or Others tab, depending on the reseller.
2. Choose an event to import tickets for:
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3. Click on Import tickets.‍
4. Select an existing distributor from the dropdown menu, or create a new one:
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5. Click on the button Choose a CSV file and upload the CSV file provided by the distributor.
6. Select the rows to import.Warning:
   1. Check the first and last row of the imported information.
   2. These may contain headers or blank lines that can cause an error during import.
   3. Use the options at the top of the page to set the number of first and last rows to ignore:
      
7. Link the columns to the information to import.
   1. The ticket barcode is the only mandatory field.
   2. If you are importing tickets from another Infomaniak ticket office, select column 8 which is the QR code (in the form 2000000000A^0^100000000‍):
      
8. Check the imported information and validate:
   
9. The imported tickets will appear in a table at the bottom of the page:
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Checking imported tickets

Once the tickets are imported, they can be scanned with the ticket control app (available on iOS and Android). They will also be deducted in the FNAC or Others column in the control report tool available from the left menu, Ticket Control, Control Report: