Ticketing: Import tickets from external resellers

This guide explains how to import tickets that would be generated by another provider or an external reseller for your event as part of the ticketing system Infomaniak.

Prerequisites

• The import of third-party banknotes requires that the event is already created on your Infomaniak ticket office.
• You also need a list of tickets in a CSV file with the bar code field that will be printed on the ticket.
   

Access import options

To this end:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the ticket office concerned by the event.
3. Click on Banknote control in the left side menu.
4. Click on Import distributor in the left side menu:
   

Import CSV file

To this end:

1. Click on the tab FNAC/FranceBilletor OtherAccording to the dealer.
2. Choose an event for which to import tickets:
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3. Click on Import Tickets.‍
4. Choose an existing distributor from the drop-down menu, or create one:
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5. Click on the button Choose a CSV file and download the CSV file provided by the distributor.
6. Select the rows to import. Attention:‍‍
   1. Check the first and last row of imported information.‍
   2. These may contain empty headers or lines that may cause an error when importing.
   3. Use the options at the top of the page to set the number of first and last rows to ignore:‍
      
7. Link columns to the information to be imported.
   1. The ticket bar code is the only required field.
   2. If you are importing tickets from another Infomaniak ticket office, select column 8 which is the QR code (in the form of 2000000000A^0^100000000)
      
8. Check the imported information and confirm:
   
9. Imported banknotes will appear in a table at the bottom of the page:
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Control of imported banknotes

Once the tickets are imported, they can be scanned with the ticket control application (available on iOS and Android). They will also be counted in the column FNAC or Other in the control report tool available from the left menu, Banknote Control, Control Report: