1000 FAQs, 500 tutorials and explanatory videos. Here, there are only solutions!
Perform CSV import of tickets from external resellers
This guide explains how to import tickets that may be generated by another provider or an external reseller for your event managed on the Infomaniak ticketing platform.
Prerequisites
Importing third-party tickets requires that the event is already created on your Infomaniak ticketing platform. To do this, please follow the guide on this topic.
You also need the list of tickets in a CSV file format with the barcode field that will be printed on the ticket.
Access Import Options
- Log in to your Infomaniak account
- Go to the
Ticketing
- From the left menu, under Ticket Control, click on Distributor Import
Import the CSV File
- Click on the FNAC/FranceBillet or Other depending on the reseller tab
- Choose an event for which to import tickets
- Click on Import Tickets
- Choose an existing distributor from the dropdown menu, or create one
- Click on the Choose a CSV file button and upload the CSV file provided by the distributor
- Select the rows to import. Note: Make sure to check the first and last rows of the imported information. These may contain headers or empty lines that can cause an error during import. Use the options at the top of the page to specify the number of first and last rows to ignore.
- Link the columns to the information to be linked. The ticket barcode is the only mandatory field. If you are importing tickets from another Infomaniak ticketing platform, please select column 8, which is the QR code (in the form 2000000000A^0^100000000)
- Check the imported information and validate
- The imported tickets will appear in a table at the bottom of the page.
Control of Imported Tickets
Once the tickets are imported, they can be scanned with the ticket control application (available on Android and iOS).
They will also be counted in the FNAC or Other column in the control report tool available from the left menu, Ticket Control, Control Report.