This guide explains how to create and then automatically add a signature to messages sent from the Web app Mail Infomaniak (online service mail.infomaniak.com).

Preamble

• The signature will also be visible when sending from the Infomaniak **Mail** app (iOS / Android).
• It will not be present with another sending method (such as software like Outlook for example).
• It is also not added to the messages of the autoresponder; it is necessary to add one directly in the out-of-office message.
• One or more signatures can be added from Mail and from the Manager where all addresses of a Mail Service are managed. Choose which signature to use when sending.

Access signatures from the Infomaniak Web Mail app

Prerequisites

• Have permission to manage signatures: if you had been invited to the Web app Mail Infomaniak (online service mail.infomaniak.com) to manage your address, it is possible that the Service Mail manager has revoked this right from their admin account.

To access signature management:

1. Click here to access the Web app Mail Infomaniak (online service mail.infomaniak.com).
2. Click on the Settings icon ‍ at the top right of the interface.
3. Check or select the relevant email address in the dropdown menu of the left sidebar.
4. Click on Signatures:
   

Access signatures from Service Mail

To access Service Mail and manage signatures:

1. Click here to access your product management on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on the email address in question in the table that appears
4. Click on Voicemail and signatures in the left sidebar:
   

Create and edit the signature

Two options are available to you:

1. Click on Add to create a new signature.
2. Click on the pencil icon ✎ next to an existing signature to edit it.

Then:

1. Choose an existing template, if any.
2. Give a name to the signature.
3. Specify a name for your identity (it will be displayed next to your email address in the messages received by your contacts).
4. Create the signature content in the designated field (see below for formatting options)
5. Choose whether or not to share the signature with all users of the Mail address.
6. Click on Advanced Settings to choose where to insert your signature: before the message (= header) or after the message (= signature)
   
7. Refer to this other guide regarding the choice of sending/replying addresses.
8. Click on the Create signature button.

Signature formatting

You can use an image, edit the HTML source code and format your text using a set of tools.

To avoid overly spaced line breaks, use the Shift key in conjunction with the ENTER key on your keyboard, which will have the same effect as the HTML tag <br> and cause a line break instead of a new paragraph.

Set a default signature

To select the default signature under certain conditions:

1. Click here to access your signatures on the Infomaniak Mail web app.
2. Check or select the relevant email address from the dropdown menu on the left sidebar.
3. Choose the signature that will be inserted by default when drafting:
   1. of a new message
   2. of a reply / forward
      

By setting a default signature from here, it will automatically be displayed in the body of the email while composing. You will still have the possibility to change the signature.

There is a case where the default signature will not be the one automatically inserted by default when drafting a message: refer to point 9 of this other guide.

Select the signature while drafting

When you start writing a new message:

1. The signature is inserted automatically.
2. If multiple signatures exist, you can select another identity via the dropdown menu.
3. You can also quickly access signature settings via the button in the toolbar:
   

Multiple addresses attached?

When a signature is based on a template (whether it was created from a model proposed by Infomaniak or generated with the advanced editor):

• users do not have access to the signature content for editing
• they can enter dynamic values such as the sender's name or personal data that may be requested such as the profession or phone number
• They can also modify the advanced settings of the signature (such as its position within a reply/forward) but as of today, this parameter is shared among all users of the signature (1)

When a signature has been created directly without using a template:

• if the signature is created from a predefined template:
  • we have the same behavior as in the previous point, namely a signature created from a template
• if the signature was created using the advanced editor:
  • Users have access to edit the signature's content, but be aware that this content is shared; if Morgane modifies the content, Vanessa will have the same content once she has reloaded her Mail Infomaniak interface
  • only the sender's name is specific to the user and there are no dynamic values in this case
  • The advanced settings follow the same principle as in other cases: they are common to all users

In all cases, assigning a default signature to an email account is done at the user level. Within the same email account, the default signature chosen by Morgane is independent of the one chosen by Vanessa.

Going further with templates

Refer to this other guide if you are looking for how to set up custom templates that can be applied as soon as a new email address is created on your Mail Service, for example, or in bulk to all addresses in your domain.