Solve a password request to an audio stream

This guide explains how to avoid Streaming Radio does not request a password when connecting to the audio stream.

Restricted flows

If the protection of a flow is enabled and if the token is not or badly generated, the prompt (password request) will be visible. The same applies to users who do not meet the criteria of geographical restrictionwhich could have been activated on the stream.

Rarer: a breakdown

The receiving server is the server on which your encoder connects to broadcast your stream. The broadcast servers connect to the receiving server and stream your feed to the listeners. If the receiving server fails, another backup server takes over. This architecture makes it possible to broadcast thousands of flows to several tens of thousands of listeners by preventing faults as much as possible.

In the event of a breakdown, Infomaniak teams are automatically warned (useless to call) and try to restore the situation as quickly as possible. If necessary, Infomaniak sends all its radio customers an e-mail containing information on the causes of the breakdown.

The failure of a single broadcast server results in the disconnection of thousands of listeners at the same time, who then try to reconnect. This results in an overload and results in the display of a password request to listeners. It is then necessary to reconnect about 30 seconds later.

Generally, the situation returns to normal after a few minutes.