This guide explains how to prevent a Streaming Radio from asking for a password when connecting to the audio stream.

Restricted streams

If stream protection is enabled and the token is not generated or is generated incorrectly, the prompt (password request) will be visible. The same applies to users outside the geographical restriction criteria that may have been activated on the stream.

Less common: an outage

The reception server is the server to which your encoder connects to broadcast your stream. The distribution servers connect to the reception server and broadcast your stream to listeners. If the reception server fails, another backup server takes over. This architecture ensures the distribution of thousands of streams to tens of thousands of listeners while preventing outages as much as possible.

In case of a failure, the Infomaniak teams are automatically notified (no need to call) and strive to restore the situation as quickly as possible. If necessary, Infomaniak sends an email to all its radio clients with information about the cause of the failure.

The failure of a single streaming server causes thousands of listeners to disconnect simultaneously, who then attempt to reconnect. This then causes an overload and results in a password prompt being displayed to listeners. It is then necessary to try reconnecting about thirty seconds later.

Generally, the situation returns to normal within a few minutes.