Tickets and ticket report page

This guide explains how to access the tickets page and the ticket reports (as part of the Infomaniak ticketing system).
 

Accessing the tickets page

To do this:

1. Click here to access your product management on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing system for the relevant event.
3. Click on Sales in the left side menu.
4. Click on Tickets in the left side menu:
   

The Tickets page allows you to view tickets for a single event or a set of events and quickly see the following information:

• A summary of your ticket list (total number of tickets, including those to be paid, refunded, and canceled)
• The number of scanned tickets
• The number of participants
• The participant’s zone, rate, and seat
• The ticket status
• The ticket order number

Actions on tickets (print, export, ...)

When one or more tickets are selected, the following actions are possible:

• Print in the desired format (print@home, pre-printed, thermal, show, cinema)
• Cancel tickets (only if they are free)
• Scan / Unscan (resets participant entry)
• Export tickets/passes in CSV format

Search options

Many filters are available to refine your ticket searches, such as:

• Setting an order date range
• Setting a scan date range
• Selecting the sales channel (customer shop, reseller/Administrator)
• Selecting the ticket type (regular or pass ticket)
• Selecting the ticket order status
• Selecting a price

All results from these searches can be exported in CSV format using the Export button: