Tickets and ticket report page

This guide explains how to access the tickets page and the ticket reports via your Infomaniak ticket office.

Access the tickets page

1. Connect to your Infomaniak space (manager.infomaniak.com)
2. Access the Ticket office product and select the ticket office concerned
3. In the left-hand side menu, select Sales then click on Tickets
   
   


4. The Tickets page displays the tickets for a single event or a set of events
5. This page allows you to see the following information at a glance:
   
   
   
   
   • The summary of your ticket list (total number of tickets including those still to be paid, refunded or cancelled)
   • The number of tickets scanned
   • The number of participants
   • The zone, the price and the participant’s seat
   • The status of the ticket
   • The ticket order number

Actions on the tickets

When one or more tickets are selected, it is possible to perform the following actions on them:

• Scan / unscan (reinitialise the participant’s input)
• Cancel tickets (only if they are free)
• Print in the desired format (print@Home, pre-printed, thermal, show, cinema)

Search options

Numerous filters are available to you to refine your ticket searches, such as:

• By entering an order date interval
• By entering a scan date interval
• By selecting the sales channel (client shop, retailer / administrator)
• By selecting the type of ticket (normal or pass)
• By selecting the order status of the ticket
• By selecting a price

All the results of these searches can be exported using the Export button