Invite a user to use an email address

This guide explains how to allow a user (friend, acquaintance, client, family member, etc.) to easily and securely use an email address you have created within an Infomaniak Mail Service as an administrator of the organization concerned.

No password needs to be transmitted to them. The email address will be automatically added to the user's Infomaniak Mail interface after their acceptance of the invitation.

Inviting to use email

from the Mail Service

To allow an already active user to access the email address you want to share:

1. log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
2. click on the icon at the top right of the interface (or navigate through the left side menu for example)
3. choose Mail Service (universe Collaborative Tools)
4. click on the name of the object concerned in the displayed table
5. click on the email address concerned in the displayed table
6. click on Invite at the top of the table (table of users currently having the address concerned on Mail)
   
7. choose to generate a sharing link (or invite an existing user in the organization)
8. possibly define restrictions among the permissions that can be assigned to the user
9. click on the blue button
   
10. enter the email address password
11. copy the link to be shared with the invited Mail user
12. if necessary, modify the invitation language
13. if necessary, activate sending by email/SMS 
    

from Infomaniak Mail

To access the same process as above but from the Infomaniak Mail interface:

1. log in to Infomaniak Mail (mail.infomaniak.com) from a web browser like Brave or Edge
2. click on the action menu ⋮ to the right of the relevant email address
3. click on the Settings of the email address
   
4. click on Invite
   

Accepting the invitation

To view the invited email address, the user executes the link they received in their browser:

1. a first window indicates who invited them, and which email address they will be able to view after creating the user account (or logging in to their existing user account)
2. the invited user logs into the account
3. their Infomaniak Mail interface directly displays the new address they can now use

In case of problems

If the Invite button (point 6 above) is not visible or remains grayed out, check that:

• you have sufficient rights on the Mail Service where the email address is created
• the email address in question does not yet exist as a login identifier for an Infomaniak organization
• the table under the button does not mention a user with an identical email address to the one concerned

Example: you want to invite someone to view the address anna.a@domain.xyz but the button is grayed out because a user anna.a@domain.xyz appears on the table.

Solution: to be able to invite a new user to view the concerned address, completely delete the user account with the login address being the email address concerned.