This guide explains how, from a Mail Service, to allow a person to access a mail address within the Infomaniak ecosystem, i.e., by using only the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail) and/or the Infomaniak Mail mobile app (application for iOS/Android smartphones or tablets), without creating a specific password for the address.

Prerequisites

• Order a Mail Service from Infomaniak.
• Create one or more addresses on this Mail Service.
• Have at least the right to manage the Mail Service in question (or be Administrator / Legal Representative‍ within the Organization).

Invite to use the email from the Mail Service

To allow a user who is already active to access the mail address you want to share:

1. Click here to access the management of your Mail Service in the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on the mail address in question in the table that appears:
   
4. Click on Add above the table of users who currently have access to the address in question in Mail:
   
5. Enter the password to log in to your Infomaniak account if prompted.
6. Choose (a) one of the existing users within your Organization or (b) an external user to the Organization:
   

Option [ a ]: existing user in the Organization

When the third party who needs access to the email is already part of the Organization, it's very easy:

1. The email address in question will automatically be visible and accessible to the selected user in the Mail Infomaniak web app (online service ksuite.infomaniak.com/mail) with the specified permissions.
2. Click the button to Add the user:
   
3. After adding, you can always restrict the user by clicking on the icons corresponding to the permissions…
4. …or even remove their access to the email address:
   

The user in question can access the email address:

Option [ b ]: user external to the Organization

If the third party is not at all affiliated with the Organization, either because they are not yet familiar with Infomaniak, or because they have their own Organization:

1. Click the radio button to select the new user option.
2. Click to configure the user's permissions: 
   
3. If necessary, modify the permissions granted to the user for the email address in question.
4. Save the changes: 
   
5. Click the button to Add the user: 
   
6. The invitation is created (in the form of a URL such as https://welcome.infomaniak.com/iw/abcdef-12345..…) and the user simply needs to click the link (see below) for the email address in question to be added to their Infomaniak Mail.
7. It is possible to send the invitation by email: 
   
8. The invitation is visible in the user tab for the email address, and it can be deleted at any time: 
   

If the third party is already using the Infomaniak Web Mail app…

The user (third party) clicks the invitation link while logged in to their Infomaniak account…

1. … or if they log in to their account after clicking the invitation link:
   
2. If necessary, the user can still change accounts before linking the address if needed:
   
3. The user in question will then have access to the email address in question once they have chosen the relevant organization:
   

If the third party does not yet use Infomaniak…

After clicking the invitation link and entering their email address, the third party will be prompted to create an Infomaniak account:

1. They will need to enter their details and create a password to log in to their Infomaniak account:
   
2. They will need to provide a phone number and accept the terms and conditions:
   
3. They will need to add a two-factor authentication (2FA) method to secure access to their Infomaniak account:
   
4. Once the 2FA method has been added, that's it: the user is redirected to the Mail Infomaniak web app, which will display the email address to which the invitation link referred:
   

In case of problems

If the Invite button is not visible or remains grayed out, check that:

• your user account has sufficient permissions to administer the product in question
• the email address in question does not already exist as a login ID for an Infomaniak Organization
• the table below the button does not list a user with the same email address as the email address in question

Example: you want to invite someone to view the address anna.a@domain.xyz, but the button is grayed out because a user anna.a@domain.xyz is listed in the table.

Solution: to be able to invite a new user to view the address in question (or if a message indicates that it is not possible to proceed for security reasons), please refer to this other guide.

If the user cannot access the address

When a user is added, the email address is automatically added to their Mail Infomaniak apps:

They can switch between their addresses at any time via the chevron located in the upper left corner of the screen:

To do this, it is sometimes necessary to first choose to display all Organizations from the upper left corner:

If the address associated with the invitation still doesn't appear, try refreshing the browser page (Command ⌘ + R on macOS and Ctrl + F5 on Windows).