Download a VOD/AOD Media

This guide explains how to retrieve the media on your device once it has been uploaded to your VOD/AOD space.

Introduction

• When you upload a video to your VOD space, you receive the link corresponding to the video address on the server.
• Most browsers, once this address is loaded, will "stream" the video, meaning that the video will be played gradually without allowing you to download the entire file to your hard drive.
• If you have deleted the original video from your hard drive, you may want to recover it.
• There is no direct access (via FTP, for example) to the server hosting the videos.

Download the Source Media

To access the VOD space:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) using a web browser like Brave or Edge.
2. Click on the icon at the top right of the interface (or navigate using the left sidebar menu, for example).
3. Select VOD/AOD (Streaming universe).
4. Click on the name of the relevant item in the displayed table.
5. Click on Media in the left sidebar menu.
6. Click on Media Management in the left sidebar menu.
7. Click on the action menu ⋮ at the top right of the thumbnail of the relevant media.
8. Click on Download the source file to have your web browser offer to download the source media to your device.