Invite a user to use kChat

This guide explains how to add a user to kChat.

If you are an organization administrator where kSuite (and therefore kChat) is located with full kChat rights, you can invite an external user to your organization who will be counted as a user. The user will be invited to create an Infomaniak account if they do not already have one.

Note that you can also invite a completely external user (read this guide - click here) and give them access to 1 or more kChat channels during the invitation. They will be able to interact with your team without being counted as a kSuite user and without having any special rights in the organization (to which they will not belong).

You can also invite an entire work team from kChat.

Inviting to use kSuite

Here's how to invite an external user. Once invited, the user can confirm their membership and access kChat with the limited permissions you have granted:

Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
Click on User Management in the left sidebar menu
Click on Users
Click on the blue Add a user button
Enter the requested details
Click on Continue
Set the role of the future user as External
Click on Continue
Grant access to kSuite (and therefore to kChat)
Click on Continue
Do not add the user to a work team
Specify user rights for kDrive and kChat
Click on Continue
Do not create an email address for the user
Click on Continue
Specify the user's personal email address to invite them (they will log in with this email address)
Click on Continue
Require them to log in with the previously mentioned address
Send the invitation
The future external kChat user receives an invitation email allowing them to finalize their registration
You can also provide them with the invitation link displayed on the page by other means, e.g., SMS, or simply display the link again if it has been lost; to do this, click on Users in the left sidebar menu
Click on the dropdown menu to display users pending approval
Click on the action menu ⋮ to the right of the relevant item in the displayed table
Click on Send Invitation to choose the sending method

The invitation is pending until the invited user's registration is finalized (read below). The kSuite dashboard clearly indicates this status:
sign

Accepting the Invitation

To access the organization holding the relevant kSuite, the invited user executes the link they received in their browser:

A first screen indicates to them which organization invited them and which email address they must use during the creation of the user account and for future logins
The information provided previously is displayed during the user registration process, and it is necessary to complete this information
The same applies to the screen corresponding to login information
Once registration is complete, the newly registered user can log in to their Manager and access kChat they were invited to via the URL kchat.infomaniak.com or the custom URL if Custom Brand has been set up
Existing users are automatically notified of the new participant's arrival and can now converse with them:

Link to this FAQ:

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