This guide explains how to manually pay your Infomaniak invoices and what payment methods are accepted. Refer to this other guide if you wish to automatically renew certain products.

Preamble

• If the invoices are not paid within the specified deadlines, the affected services will be blocked and then canceled at a later time.
• In case of a problem, it is therefore important to react quickly.
• To be notified by email of a product's expiration, check the billing message configuration on your Manager.

Pay or renew a product

To renew a product before or at its expiration date:

1. Click here to access payment management on the Infomaniak Manager.
2. Select the products to pay for.
3. Click on the Pay my selection button:
   
4. Choose a payment method and complete the procedure (select IBAN to obtain a Pro Forma invoice before payment).

Pay a pending order

To settle your order:

1. Click here to access order management on the Infomaniak Manager.
2. Click on the order to pay.
3. Click on Pay the order.
4. Choose a payment method and complete the procedure.

To pay for a new order, a renewal or a change of offer, you can use:

• credit card Visa, MasterCard, CB Carte Bleue
• PostFinance card (if the currency is in CHF)
• bank transfer IBAN (any bank fees are your responsibility)
• PayPal
• Twint: like credit cards, when making a payment on the Manager or the Shop, the Twint profile will be saved in your account as a payment method that can then be used for automatic renewals or payments without needing to rescan a QR code
• the prepaid account (it is possible to use the available balance and pay the rest of an invoice by another payment method)

To credit a prepaid account, you can use:

• credit card Visa, MasterCard, CB Carte Bleue
• PostFinance card (if the currency is in CHF)
• bank transfer IBAN (any bank fees are your responsibility)

The limits for a deposit into a prepaid account are from 0.1 EUR to 9999 EUR or from 0.1 CHF to 9999 CHF.

Generate or print a PDF invoice

Refer to this other guide if you are looking for information about Infomaniak invoices.