Manage audio stream outage notifications

This guide explains how to obtain and configure notifications when the Streaming Radio stream(s) experience an outage (either short or long duration).

Introduction

• Every minute, a script checks for outages and only sends an email and creates an event if the outage lasts at least 5 minutes
  • An email is sent if the outage lasts more than 30 minutes
  • If the stream resumes and an alert was sent, a confirmation email is sent
• All outages are logged and kept for 30 days, but you will not be disturbed by minor outages
• For possible reasons behind these outages, please refer to this guide
• All outages are recorded by the system and visible in the events of the Manager

Email Alerts

To configure notifications:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) using a web browser like Brave or Edge
2. Click on the ‍ icon at the top right of the interface (or navigate using the left sidebar menu, for example)
3. Select Streaming Radio (Streaming universe)
4. Click on the name of the relevant item in the displayed table
5. Click on the name of the concerned stream
6. Click on Settings in the left sidebar menu
7. Click on the Notifications tab
   
8. Configure the monitoring hours (days of the week / hours)
9. Add the organization users who need to be notified by email or SMS (according to the settings above)