Change the password of an address on the Mail Service

This guide explains how to change the password of an email address in a Service Mail.

Preamble

• If you do not manage to log in to the Manager, you will not be able to change the password of one of the addresses of a Service Mail. Be aware of this other guide in that case.
• If the email address is attached to the Web app Mail Infomaniak, you can also apply a new password since mail.infomaniak.com.
• Changing the password of an email address returns to change IMAP / SMTP password!
  • As soon as the password is changed, you must update your software (Outlook, etc.), mobile devices (iPhone), etc. with the new password (this is your responsibility).
  • If the email address is attached to the Web app Mail Infomaniak, it will be necessary to enter the new password during the first connection

Change Password from Service Mail

To change a password from an e-mail address from an Infomaniak Mail Service:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Click on the relevant e-mail address:
   
4. Click on Edit (in the part Passwordtab General) 
   
5. Choose:
   1. send a password reset procedure to the user of the email address
   2. or below: Change password directly
6. Follow the procedure then enter or manually generate a password (even if the box would already be filled due to the automatic storage/completion settings of the used web browser):