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Apple Mail (iOS): add/remove an IMAP/SMTP profile
This guide explains how to connect the Apple Mail application to an email address hosted by Infomaniak, using a preconfigured Apple synchronization profile. Your iOS device (iPhone, iPad, etc.) will then be automatically configured through Apple-compatible .mobileconfig configuration profiles.
It is possible to remove a configuration profile once installed (scroll to the bottom of this page for explanations) or proceed with a manual configuration.
⚠️ Infomaniak email is compatible with any application that supports IMAP/SMTP. For additional help, contact the support of the software used or a partner — also read the host's role.
Prerequisites
- Create the address within an Infomaniak Mail Service (or with the free ik.me offer)
- have added the email address in question to Infomaniak Mail to use the synchronization wizard and for the Apple profile to work on your devices
- Test the password for the email address (without confusing it with the one used to log in to the Infomaniak interface)
- Check on the Mail Service that the automatic diagnosis is correct
Install a configuration profile
You can download the profile from the concerned device or send it from another device (if you already have a working email address, for example):
- Log in (with the usual credentials of your Infomaniak user account) on https://config.infomaniak.com from the iOS device
- Choose to install the profile on this device
- Choose to sync emails
- Choose to sync an application other than the Infomaniak Mail application
- Enter the password of the email address (attached to Mail Infomaniak (Webmail)) that you want to synchronize on iOS
- Press the blue button Check
- Press to copy the validated password
- Download the configuration profile and authorize its opening
- Open the iOS device settings
- Press on the recently downloaded profile
- Press Install
- Unlock your iOS device
- Press Install
- Paste the password of the email address previously verified (point 7 above)
- Press Next
- That's it, your email address is now configured in the Apple Mail application that you can open and control
Delete an Apple profile
Read the official documentation https://support.apple.com/fr-fr/guide/iphone/iph6c493b19/16.0/ios/16.0 by changing at the top of the page* the version of your macOS / iOS system if necessary.
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*Why is it necessary to choose the version of the guide exactly corresponding to your version of the macOS / iOS system? Apple introduces sometimes significant changes with each new version of its system, e.g., a path on iOS 15:
becomes this on iOS 16: