Configure Apple Mail (iOS app) by IMAP profile (messagery)

This guide explains how to connect the mobile app Apple Mail on iOS at an email address hosted by Infomaniak.

Preamble

• Your iOS device will be automatically configured through configuration profiles .mobileconfig Apple compatibles contrary to a manual configuration.
• It is possible to delete a configuration profile once installed (down at the bottom of this page for explanations).
• Infomaniak messaging is compatible with any application supporting in particular IMAP/SMTP.
  • For additional assistance contact the support of the software used or Partner — discover also the role of the host.

Install a configuration profile

Prerequisites

• Create the address within a Service Mail Infomaniak or kSuite / my kSuite...
• Having added the email address in question on Mail Infomaniak to use the synchronization wizard and to make the Apple profile work on your devices.
• Test the password of the e-mail address ( without confusing it with the one used to connect to the Infomaniak interface).
• Check on the Service Mail that the automatic diagnosis is correct.

Download the profile from the relevant iOS device or send it from another device (if you already have an email address that works correctly e.g.):

1. Click here in order to gain access to the Infomaniak configuration tool (online service) https://config.infomaniak.com) — log in if necessary to your Infomaniak account on the Organization on which your email address is managed.
2. Choose to install the profile on this device:
   
3. Choose to sync e-mails:
   
4. Choose to sync an application other than the Infomaniak Mail application:
   
5. Enter the password of the email address (attached on Mail Infomaniak (Webmail)) that you want to sync on iOS.
6. Press the blue button Check:
   
7. Press to copy the validated password.
8. Download the configuration profile and allow its opening:
   
9. Open the iOS device settings:
   
10. Press the recently downloaded profile:
    
11. Press Install:
    
12. Unlock your iOS device:
    
13. Press Install:
    
14. Paste the password of the previously verified email address (point 7 above).
15. Press Next:
    
16. That's it, your email address is now set up in the Apple Mail app that you can open and control:
    

Delete Apple Profile

Be aware of the Official documentation changing the version of your system at the top of the page* if necessary.

 

*Why is it necessary to choose the version of the guide that corresponds exactly to your version of macOS/iOS system? Apple introduces sometimes significant changes to each new version of its system, e.g. a path on iOS 15:

becomes this on iOS 16: