Configure Apple Mail (macOS) by IMAP profile (messagery)

This guide explains how to connect the Apple Mail desktop app to an email address hosted by Infomaniak.

Preamble

• Your macOS computer will automatically be configured via configuration profiles .mobileconfig Apple compatibles contrary to a manual configuration.
• It is possible to delete a configuration profile once installed (down at the bottom of this page for explanations).
• Infomaniak messaging is compatible with any application supporting in particular IMAP/SMTP.
  • For additional help contact the support of the software used or a Partner — discover also the role of the host.

Install a configuration profile

Prerequisites

• Create the address within my kSuite or on a Mail Service (Service Mail alone, or existing within a kSuite).
• Test the password of the e-mail address (without confusing it with the password used to connect to the Infomaniak interface).
• Check on the Service Mail that the automatic diagnosis is correct.
• Having added the email address in question on Mail Infomaniak to use the synchronization wizard and to make the Apple profile work on your devices.

You can download the profile from the device or send it from another device (if you already have an email address that works correctly e.g.):

1. Click here to access the Infomaniak configuration tool (online service) https://config.infomaniak.com) — If necessary, log in to your Infomaniak account on the Organization where your email address is managed.
2. Choose to install the profile on this device.
3. Choose to synchronize emails.
4. Enter the password of the email address (attached on Mail Infomaniak (Webmail)) you want to synchronize.
5. Click the blue button Check:
   
6. Download the configuration profile:
   
7. Open the System parameters The computer.
8. Click on General in the sidebar, then click on Device management (for the macOS Sequoia 15 version). If you have a lower version or don't find the profile, read the Official documentation changing the version of your system at the top of the page* if necessary:
   
9. Click on +:
   
10. Locate and then open the previously downloaded file:
    
11. Click Continue:
    
12. Enter the password of the email address.
13. Click Install:
    
14. That's it, your email address is now set up in the Apple Mail app that you can open and control.

Delete an IMAP account

Read the chapter "Stop using an account" by changing the version of your system at the top of the page* if necessary (please note: do not delete a POP3 account without saving your messages previously).

Delete Apple Profile

Be aware of the Official documentation changing the version of your system at the top of the page* if necessary.

*Why is it necessary to choose the version of the guide that corresponds exactly to your version of macOS/iOS system? Apple introduces sometimes significant changes to each new version of its system, e.g. a path on iOS 15:

becomes this on iOS 16: