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Apple Mail (macOS): add/remove an IMAP/SMTP profile
This guide explains how to connect the Apple Mail messaging application to an email address hosted by Infomaniak, using a preconfigured Apple synchronization profile. Your macOS computer will then be automatically configured through Apple-compatible .mobileconfig configuration profiles.
It is possible to remove a configuration profile once installed (scroll to the bottom of this page for explanations) or proceed with a manual configuration.
⚠️ Infomaniak's messaging is compatible with any application supporting IMAP/SMTP, among other things. For additional assistance, contact the support of the software used or a partner — also read the host's role.
Prerequisites
- Create the address within an Infomaniak Mail Service (or with the free ik.me offer)
- Have added the email address in question to Mail Infomaniak to use the synchronization assistant and for the Apple profile to work on your devices
- Test the email address password (without confusing it with the one used to log in to the Infomaniak interface)
- Check on the Mail Service that automatic diagnostics are correct
Install a Configuration Profile
You can download the profile from the relevant device or send it from another device (if you already have a working email address, for example):
- Log in (with the usual credentials of your Infomaniak user account) on https://config.infomaniak.com from the macOS device
- Choose to install the profile on this device
- Choose to synchronize emails
- Enter the password of the email address (attached to Mail Infomaniak (Webmail)) that you want to synchronize
- Click on the blue Verify button
- Download the configuration profile
- Open the System Preferences of the computer
- Access the Privacy & Security menu, then Profiles (or directly on the Profiles icon on macOS 12 Monterey or lower)
- Click on +
- Locate and open the previously downloaded file
- Click on Continue
- Enter the email password
- Click on Install
- There you go, your email address is now configured in the Apple Mail application that you can open and control
Remove an IMAP, CardDav, or CalDav account
Read the chapter "Stop using an account"https://support.apple.com/fr-fr/guide/mac-help/mh35565/12.0/mac/12.0 by changing the version of your system at the top of the page* if necessary (note: do not delete a POP3 account without backing up your messages first).
Delete an Apple Profile
Read the official documentation https://support.apple.com/fr-fr/guide/mac-help/mh35561/mac by changing the version of your system at the top of the page* if necessary.
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*Why is it necessary to choose the version of the guide that exactly matches your macOS / iOS system version? Apple makes sometimes significant changes with each new version of its system, for example, a path on iOS 15:
becomes this on iOS 16: