Configure Apple Mail (macOS) by IMAP profile (messagery)

This guide explains how to connect the desktop app Apple Mail (desk application on macOS) to an email address hosted by Infomaniak.

Preamble

• Your macOS computer will automatically be configured via configuration profiles .mobileconfig Apple compatibles contrary to a manual configuration.
• It is possible to delete a configuration profile once installed (down at the bottom of this page for explanations).
• Infomaniak messaging is compatible with any application supporting in particular IMAP/SMTP.
  • For additional assistance contact the support of the software used or Partner — discover also the role of the host.

Install a configuration profile

Prerequisites

• Create the address within an Infomaniak Mail Service (or with the free offer) ik.me).
• Having added the email address in question on Mail Infomaniak to use the synchronization wizard and to make the Apple profile work on your devices.
• Test the password of the e-mail address ( without confusing it with the one used to connect to the Infomaniak interface).
• Check on the Service Mail that the automatic diagnosis is correct.

You can download the profile from the device or send it from another device (if you already have an email address that works correctly e.g.):

1. Click here in order to gain access to the Infomaniak configuration tool (online service) https://config.infomaniak.com) — log in if necessary to your Infomaniak account on the Organization on which your email address is managed.
2. Choose to install the profile on this device.
3. Choose to synchronize emails.
4. Enter the password of the email address (attached on Mail Infomaniak (Webmail)) you want to synchronize.
5. Click the blue button Check:
   
6. Download the configuration profile:
   
7. Open the System parameters The computer.
8. Go to the menu Confidentiality and security, then Profiles (or directly on the icon Profiles on macOS 12 Monterey or lower).
9. Click on +:
   
10. Locate and then Open the previously downloaded file:
    
11. Click on Continue:
    
12. Enter the password of the email address.
13. Click on Install:
    
14. That's it, your email address is now set up in the Apple Mail app that you can open and control.

Delete an IMAP account

Read the chapter "Stop using an account" by changing the version of your system at the top of the page* if necessary ( Attention: do not delete a POP3 account without saving your messages previously).

Delete Apple Profile

Be aware of the Official documentation changing the version of your system at the top of the page* if necessary.

*Why is it necessary to choose the version of the guide that corresponds exactly to your version of macOS/iOS system? Apple introduces sometimes significant changes to each new version of its system, e.g. a path on iOS 15:

becomes this on iOS 16: