Create a "catchall" address

This guide explains how to create a "catchall" email address on a Service Mail.

Preamble

• A "catchall" email address collects all emails sent to non-existent email addresses on the domain.
• This is ideal if you want to receive all messages for which there is no specific address on your domain.
• The email address must be named exactly "catchall" and appear as a created address on the Service Mail of the relevant domain.
• Also, familiarize yourself with the important recommendations at the end of this guide.

Create a catchall address

To access the Service Mail and create the catchall address:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on the chevron ‍ to the right of the blue button Create an email address.
4. Click on Create a generic email address.
5. Select Catchall.
6. Click on Continue:
   

Example

1. You use the email address jonnie.smith@domain.xyz which works and exists on the Service Mail domain.xyz.
   • You have also created an address catchall@domain.xyz on the Service Mail domain.xyz.
2. An email is sent to smith.johnny@domain.xyz because the sender misspelled the recipient's address.
3. The email will still arrive in the catchall@domain.xyz inbox, which you can simply check in your chosen Mail interface.

Important recommendations

The creation of this type of account is not recommended:

• Catch-all addresses receive all emails sent to any address in the domain; this means they are often flooded with spam, which can be difficult to manage and filter.
• Due to the high volume of spam, legitimate messages can be drowned out and lost in the mix, which can result in the loss of important communications.
• Catchall addresses can potentially be used by attackers to target your domain with brute force attacks or other methods, as they provide an easy target for testing different address combinations.

Moreover, if you set up the "Responder" function on an address catchall@ of your domain, no automatic reply will be sent to people sending a message to a non-existent address of the domain.