Solve an outgoing spam problem

This guide allows you to find solutions if you send an e-mail from an e-mail address hosted by Infomaniak and the message unwittingly arrives in the Spam folder (unwanted mail) from your recipient.

Use the mail wisely

When the basic rules are met, there is little risk that the message will land in the recipient's unwanted mail. To this end:

1. Use a valid email address

Ensure that your email address and domain are correct and valid; check the security settings of your domain name If you correct a parameter, wait 24 hours before you try again.

2. Avoid suspicious content

Whether in the subject of the message or in the body of the email, avoid using words or phrases often associated with spam, generic messages, too complicated layouts and unreliable or poorly formatted Internet links. Customizing an e-mail using the recipient's name strengthens the legitimacy of your messages.

Sending suspicious attached files or voluminous attachments can lead to spam folder; use SwissTransfer e.g.

3. Test sending from the Mail Infomaniak Web app

If you send your messages from a software/mail client, try from the Web app Mail Infomaniak (online service) mail.infomaniak.com) to identify more precisely the origin of the problem leading to spam.

4. Reputation of the custom domain

If you send emails from an address @domain.xyz and that this field has for one reason or another recently obtained a " bad reputationYour courier will be impacted and can be considered spam from different suppliers. You have to solve the reasons that led to the depreciation of your domain name.

5. Obtaining consent

Make sure to know the person to whom you write or at least write to a user likely to wait for your message so that he does not declare it as spam. For bundled and/or regular consignments, Voluntary subscriptions reduce the risk of spam classification; consider also the solution of Newsletter Infomaniak.

6. Optimize sending frequency

An excessive volume of shipment to several recipients of the same supplier may be considered spam. Respect a reasonable frequency when sending.

7. To be added as a white list Infomaniak

If you send regular e-mails to a recipient also hosted by Infomaniak, and that your messages are suddenly considered spam, your correspondent can add your email address on white list (whitelist) to allow your mail to reach its normal inbox. But it is important to pay attention to the reason that led your messages into spam because not everyone will be able to list your address white.