Resolving an outgoing spam issue

This guide helps you find solutions if you send an email from an email address hosted by Infomaniak and the message unintentionally ends up in your recipient's Spam folder.

Use Email Wisely

When basic rules are followed, there is little risk of your message ending up in the recipient's spam folder. To do this:

1. Use a Valid Email Address

Ensure that your email address and its domain are correct and valid; check the security settings of your domain name. If you correct a setting, wait 24 hours before trying to resend your email.

2. Avoid Suspicious Content

Whether in the subject of the message or in the body of the email, avoid using words or phrases often associated with spam, generic messages, overly complicated layouts, and unsafe or poorly formatted internet links. Personalizing an email using the recipient's name strengthens the legitimacy of your messages.

Sending suspicious attachments or large attachments can lead to the Spam folder; use SwissTransfer for example.

3. Test Sending from Mail Infomaniak

If you send your messages from email software, try sending them from mail.infomaniak.com to more precisely identify the origin of the problem leading to spam.

4. Reputation of Custom Domain

If you send emails from an address @domain.xyz and that domain has for any reason recently obtained a " bad reputation", your messaging will be impacted and may be considered as Spam by various providers. It is necessary to address the reasons that led to the depreciation of your domain name.

5. Obtain Consent

Make sure you know the person you are writing to, or at least write to a user likely to expect your message so they don't mark it as Spam. For group and/or regular mailings, voluntary subscriptions reduce the risk of being classified as spam; also consider Infomaniak's Newsletter solution.

6. Optimize Sending Frequency

An excessive volume of sending to several recipients from the same provider can be considered spam. Respect a reasonable frequency when sending your emails.

7. Get Added to Infomaniak's Whitelist

If you regularly send emails to a recipient also hosted by Infomaniak, and your messages are suddenly considered spam, your recipient can add your email address to the whitelist to allow your mail to reach their normal inbox. But it is important to pay attention to the reasons that led your messages to spam because not everyone will be able to whitelist your address.