Outlook 2010 (Windows): configuring mail (IMAP)

This guide explains how to connect the email application Outlook 2010 to an email address hosted at Infomaniak.

Prerequisites

• Create the address within an Infomaniak Mail Service (or with the free ik.me offer)
• Test the password of the email address (without confusing it with the one used for logging into the Infomaniak interface)
• Verify that the automatic diagnosis in the Mail Service is correct

Add the email address to the application

To configure the email application:

1. Open the application
2. Click on Next:
   
3. Click Yes to set up an email account
4. Click Continue:
   
5. Click Manually configure server settings or additional server types
6. Click Next:
   
7. Click the Internet Email button to connect to an IMAP server
   
8. Click Next:
   
9. Check and complete the missing information
10. Click More Settings:
    
11. Click on the Outgoing Server tab:
    
12. Check My outgoing server (SMTP) requires authentication
13. Click the Advanced tab:
    
14. Replace the port numbers with the correct information and enable SSL
15. Click OK:
    
16. Click Next:
    
17. Click Close:
    
18. That's it, your email address is now configured in the application:
    

Settings to use

• IMAP/SMTP server name mail.infomaniak.com
• IMAP port 993 (SSL)
• SMTP port 465 (SSL)
• Username complete email address
• Password email address password
• Required authentication (learn more)

In case of problems

No need to contact Infomaniak Support if your email address works fine outside of the application. The most common error is using an incorrect password. Our troubleshooting guides will help you resolve any issues:

• Follow the solutions provided in this guide (click here) regarding email in general
• This guide (click here) specifically addresses Outlook

And if your Outlook stops working after changing your email password, read this guide (click here).