Resolve “The web host domain.xyz does not exist” error

This guide applies to you if you encounter the error The web host does not exist when visiting the address of a site on an Infomaniak Web Hosting.

Preamble

• This type of error usually occurs because your domain name is not correctly linked to your site (your domain name is probably pointing to the wrong IP address or is misconfigured).
  • Example: a misconfigured domain abc.xyz that points to a Starter hosting in IPv4 and a shared hosting in IPv6...

Resolving a Domain - Website Linking Issue

To get your site back online:

• Check the DNS zone of your domain name, especially its A records.
• Correct them if necessary by specifying the IP address of your hosting.
  • Any DNS addition/modification can take up to 48 hours to propagate.

The easiest way to do this is to use the Infomaniak DNS Diagnostic tool to automatically correct the pointing, by grouping the products in the same Organization beforehand if necessary.