Resolve “The web host domain.xyz does not exist” error

This guide is relevant to you if you encounter the The web host does not exist error when visiting a website hosted on Infomaniak Web Hosting.

Origin

Most of the time, this occurs because your domain name is not correctly linked to your site (your domain likely points to the wrong IP address).

Solution

To get your site back online, check your domain name's DNS zone, especially its A records, and correct them as necessary by specifying the IP address of your hosting.

For this, the easiest way is to use our DNS Diagnostic tool to automatically fix the pointing, first by grouping products into the same organization if necessary.