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Report an e-mail from Phishing
This guide explains how to report a attempted phishing (Phishing, Fishing, Filoutage...) Of which you would be a victim.
Preamble
- Phishing is an attempt at fraud and fraud, aimed at obtaining sensitive information fraudulently.
- Generally, the victim receives a message in his or her courier that appears to have come from Infomaniak, his or her bank or from a trusted body, telling him or her that a problem has occurred on his or her account or in his or her daily life:
- The purpose of this identity usurpation is generally that the user voluntarily visits a page and communicates private information that will then be exploited for various purposes, mainly financial.
If you find an e-mail of this type in your inbox directly, you have the possibility to act (see below) so that these messages will decrease and eventually disappear from email systems.
Report an e-mail from Phishing
Prerequisites
- Verify that the spam filter is active.
- For more safety, activate the indication of external mail.
Next:
- Click here to access the web app Mail Infomaniak (online service) mail.infomaniak.com).
- Open the phishing message
- Click on the action menu â‹® To the right.
- From the menu that appears, select
Report as phishing
:
- Confirm the shipment for processing.
- Remove the e-mail
As soon as you clicked on Report as phishing, an e-mail is automatically sent to Infomaniak with all the information necessary for the processing of the report of the scam.
In case of a more serious problem (when the message is sent directly to you by a knowledge or contact without it being a large-scale shipment), it is recommended to intervene with an organization such as e.g. www.report.ncsc.admin.ch.
Link to this FAQ: