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Report a phishing email
This guide explains how to report a phishing attempt you may have fallen victim to.
Phishing, Fishing, Scamming...
Phishing is a fraud and scam attempt aimed at obtaining sensitive information in a fraudulent manner.
Typically, the victim receives a message in their email that appears to be from Infomaniak, their bank, or a trusted organization, indicating that a problem has occurred with their account.
The purpose of this identity theft is usually to voluntarily direct the user to a page and communicate private information that will then be exploited for various purposes, mainly financial.
Prerequisites
- check that the spam filter is active
- for added security, activate the external mail tag
How to Report a Phishing Email
To do this:
- log in to Infomaniak Mail (mail.infomaniak.com) from a web browser like Brave or Firefox
- open the phishing message and click on the action menu â‹® on the right
- from the menu that appears, select
Report as phishing:
- confirm to send for processing
- delete the email
Once you have clicked on Report as phishing, an email is automatically sent to Infomaniak with all the necessary information for handling the scam report.
In case of a more serious problem (when the message is directly addressed to you by an acquaintance or a contact without it being a large-scale sending) it is recommended to reach out to an organization like www.report.ncsc.admin.ch.