Export all emails from an email address

This guide explains how to export the content of an email address hosted by Infomaniak.

Preamble

• Infomaniak does not offer an export (of PST e.g.) but keeps your e-mails without limit* all the duration of your contract with built-in backups.
• The proposed manual export works on WindowsYou can save your e-mails in a unique archive that can be easily restored.
• For additional assistance contact the support of the software/mail client used, or a partner.

Manual export

To export all the messages on your email address hosted by Infomaniak:

1. Install the free app Thunderbird.
2. Set the relevant email address to IMAP (to include subfolders).
3. Make sure that all the desired content is present (synchronize the box always - not just the last 30 days e.g.).

Next:

• or you install the free application BackupThunderbird which allows the creation of an archive (crypted if necessary) and subsequent restoration
• either you can simply view hidden files from Windows and find and save this folder Profile
  C:\Users{USER}\AppData\Roaming\Thunderbird\Profiles{PROFIL_USER}\
  because it contains all your email.

Download e-mails in local

Another solution (not recommended) could be to configure a software/message client by choosing receiving by protocol POP3 which will have the effect of downloading messages locally. Only the inbox is concerned.

* in the context of normal use of a mutualised service, in accordance with Art. 1 of the special conditions of the Mail Service