Accessing the Server via FTP with an Application

This guide explains how to manage files on a Web Hosting using an FTP software/client like Filezilla, Cyberduck, Commander One, Transmit, etc.

Introduction

• To manage your web hosting files easily & quickly without installing an application or entering FTP credentials, use Web FTP from your Infomaniak Manager
• Web FTP supports CHOWN and ZIP compression/decompression
• If you need help with creating and editing FTP accounts, refer to this guide

Parameters for FTP Software

Regardless of your FTP software/client, the 3 essential parameters for configuring FTP access are always:

1. Host name: FTP server address
2. Username: FTP account name
3. Password: FTP account password
   
    
   • The port number is generally left as default
   • The connection type and mode is generally left as default
   • If a limit on simultaneous connections is offered, it is recommended to enable it

Obtain Hosting Login Information

You can find all the information in your Infomaniak Manager:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
2. Click the ‍ icon at the top right of the interface (or navigate using the left sidebar menu, for example)
3. Select Hosting (Web & Domain universe)
4. Click on the name of the relevant object in the displayed table
5. Click on FTP (or FTP / SSH) in the left sidebar menu
   

1. FTP Host Name

The host name to use in your FTP software/client is specified at the top of the page obtained in step 5 above and an icon allows you to copy the address to the clipboard.

Starter Offer - Basic Web Page

If the specified domain is not functional (does not point to the hosting IP address, for example), then use the IP address as the host name, in the form 123.45.678.123 (refer to this guide).

Paid Web Hosting

Use the host name in the form xyzb.ftp.infomaniak.com, for example.

2. FTP Username

The username is the name of the account to create in your Manager: xyzb_abcdefg, for example

3. FTP User Password

The FTP user password is set by the creator of the FTP account. If forgotten, edit the FTP account by clicking on it and set a new password.

Once the Connection is Established…

When you enter the 3 required parameters, your FTP application should display the directory structure of your hosting:

Refer to the documentation of the application used for more information.