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Understand the limits and constraints of obsolete hardware or system
This guide addresses issues that may arise when using Infomaniak applications (such as kChat, kDrive, kAuth, etc.) or tools (such as config.infomaniak.com, the Manager Infomaniak, etc.) with outdated hardware (OS, browser, devices, etc.) old / not up to date / obsolete.
Preamble
- For example, it will not be possible to comfortably access Infomaniak services with an iPhone 5s or 6 on iOS 12.
- It is therefore recommended to regularly update browsers and operating systems to benefit from the best possible experience with the Infomaniak infrastructure.
- Also, refer to this other guide which is more specifically focused on browsers and their components.
- And are you using the latest version of the Infomaniak app concerned?
Update the OS, browser, etc.
Old systems or browsers can cause slowness, errors, or incorrect display. It is therefore preferable to rely on regularly updated components because Infomaniak apps work optimally on up-to-date systems and recent hardware.
Example for kChat:
| kChat | Minimum requirement |
|---|---|
| Web App (browser) | Chrome 134+, Firefox 128+, Safari 17.4+, Edge 134+ |
| Mobile app (iOS) | iOS 15.1+ (iPhone 6s or newer) |
| Mobile app (Android) | Android 7.0+ with up-to-date Chrome |
| Desktop app (macOS) | macOS 12 (Monterey) or later |
| Desktop app (Windows) | Windows 10 or later |
| Desktop app (Linux) | Ubuntu 22.04 LTS or an equivalent maintained distribution |
If you encounter any issues with an internet browser, try updating it or installing an alternative:
- Google Chrome
https://www.google.com/chrome/
(The site automatically detects the operating system and offers the latest version) - Mozilla Firefox
https://www.mozilla.org/firefox/new/
(Download and update page for Windows, macOS and Linux) - Microsoft Edge
https://www.microsoft.com/edge
(The link offers automatic update or download depending on the system) - Safari (macOS only)
https://support.apple.com/fr-fr/HT204416
(Safari updates are handled through macOS system updates) - Opera
https://www.opera.com/fr/download
(Allows you to download the latest version for your system) - Brave
https://brave.com/download/
(Download page with automatic operating system detection)
Technologies used by Infomaniak
Many of the web tools developed by Infomaniak use Angular. The need for up-to-date or recent hardware to run applications is not specific to Angular itself but rather a general requirement for running any modern web application. Here are a few reasons why up-to-date hardware is often necessary:
- Angular relies on advanced features of modern browsers, which are often missing or poorly managed in older versions.
- Recent browsers optimize JavaScript execution and graphical rendering, which improves the fluidity of Angular applications.
- Up-to-date versions fix known vulnerabilities, reducing the risk of compromise.
- Modern browsers are more compliant with the latest HTML, CSS and JavaScript specifications, ensuring better compatibility.
- Modern APIs (camera, geolocation, notifications, etc.) are only accessible through recent browsers, which are essential for interactive experiences.